A Talented Team of Skilled Professionals — Overview of departments within THE APUA Telecoms Business Unit

CENTRAL OFFICE

Central Office is located on Long St. and can be considered as part of the central nervous system of telecommunications. This department is responsible for cross connections in Central Office/ RLCM and port configuration.

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PRODUCTS AND MARKETING

This new department focuses on the development and lifecycle of telecoms products. As well as the marketing and advertisement of imobile, inet and wireline services.

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OUTSIDE PLANT (CIVIL AND CONSTRUCTION AND CABLE SPLICING)

This team is tasked  the physical building-out of telephone and data networks.

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INSTALLATION AND REPAIR

This department is responsible for the installation and repair of wirelines and data services.

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TELECOMS CALL CENTER

Our local contact center responds to telecommunications faults and does first and second tier troubleshooting.

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BUSINESS SYSTEMS TEAM

The BSG Department is the group responsible for the corporate installations of telephone networks.

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DISPATCH

The Telecoms Dispatch Department coordinates the installation and repair service crews.

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ROAMING AND OUTSIDE PLANT SUPPORT

The Roaming department (first two employees pictured) manages the interactions between imobile and all  international roaming carriers.

Outside Plant Support offers administrative and supervisory support to
the Outside Plant crews.

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BASE STATION TECHNICIANS

This team of technicians service and maintain imobile base stations.

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MANAGEMENT INFORMATION SYSTEMS

The MIS Department maintains all software and telecoms networks.

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THE ASSIGNING DEPARTMENT

This department handles the issuance of cabling information island wide.

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RETAIL SALES AND COMMERCIAL SALES

The APUA Telecoms Retail Sales team is the first point of contact for most customers. They are the team that handles customer sign ups, payments and residential account management.

The APUA Commercial Sales Team is a vibrant team which manages all commercial internet and mobile accounts.

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DATA SERVICES

Data services is another vital part of APUA Telecoms. This department is responsible for installation, provisioning, providing technical support, maintenance and troubleshooting technical problems with the data network.

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