Delivering a quality visitor experience is based on the complex interaction of a number of factors which are characterised by inter-personal relationships among the visitor, hospitality sector personnel and the wider resident community.
In order for Antigua & Barbuda to remain competitive there is a need to upgrade the levels of service across all aspects of the tourism experience.
Based on experience in other destinations, this is best achieved in partnership with businesses in the hospitality sector through investment in continuous human resource development and a well-motivated labour force. The Antigua & Barbuda Hospitality Training Institute (ABHTI) is the main institution to do this continually.
As a tertiary institution, the ABHTI operates locally in an environment with other learning institutions to include the Antigua State College (ASC); the Antigua and Barbuda International Institute of Technology (ABIIT); the Antigua and Barbuda Institute of Continuing Education (ABICE) and the American University of Antigua (AUA).
Moreover, it functions as the gateway of professionalism to the country’s main economic revenue earner, tourism. Hence, it also has linkages with other partners to include regional and international colleges and universities, hotels, restaurants, catering services and other food and beverage service providers
The ABHTI has as a part of its mandate to develop the Ideal Caricom Person. Love life, emotionally intelligent, environmentally sensitive, democratically engaged, culturally grounded and historically conscious, Gender and diversity respectful, Entrepreneurially capable.
Some of the students who passed through and are now great success stories in the industry include Collie Stevenson Smith – Columbian Emeralds, Jennifer Isaac – American Airlines, Ian Barley – Chef, Olvannah Burnette – Chef Instructor at the Institute, Melvin Myers – Chef, and Cleo Henry. •